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Shipping costs

Dear Schott NYC,

I'm a proud owner of many Schott NYC products, including several jackets and pea coats, made of wool, made of leather. It could be more, though. Reason why I hesitate to order more from your website are your "calculated" shipping costs. I live in Germany and I have been buying internationally for the last 10 years or so. I've bought lots of stuff from the US, mostly vintage skateboards, clothing, etc. and therefore I can say that I have notion of what things cost to be shipped over the pond. The shipping costs "calculated" on your website are way off what shipping would really be. For example, if I bought such a small item like a beanie from your site you would charge me $49.53 for shipping. In real life shipping from the US to Germany would not even be $10. If I would order a classic Perfecto 118 from your site you would charge me $82.78 for shipping. In real life not more than $40. All with tracking info. Dont get me wrong, I know your jackets and coats are worth their money, but the shipping is way off and I would feel ripped off if I'd pay that money. Someone really should fix that and I'd gladly buy directly from your webstore

Don't take it personal.




Maan on 10/24/12 at 03:02 PM

The exact same thing blew my mind seeing it just a few hours ago checking the shipping costs, located in the Netherlands.

Gail on 10/25/12 at 02:48 PM

We do understand the cost for shipping internationally can be expensive. We ship all international orders on Fedex as we can track the order quickly, and most orders are delivered in 3-5 business days. Unfortunately we have no control over the rates as it is based on weight and destination and there is a minimum weight charge. I believe you can check the Fedex rates on their site. I did check what the USPS rates were, a 2 lb. package shipping to Germany by Express Mail with a tracking number and a 5 day delivery will cost $45.00. Shipping by International Parcel Post without a tracking number the cost is $34.00. If a Fedex package becomes lost a claim is usually paid in 10 business days or less, if a Parcel Post shipment becomes lost it can take up to 60 days for a claim to be paid. We want to replace any lost shipment as quickly as possible and until the carrier confirms the package is lost we cannot do a replacement shipment. I recently sent my grandaughters a card with a check for back to school stuff by Priority Mail to Virginia and it cost me $15.00 and that was just a card in the USPS Priority Mail envelope.  Gail

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